These terms apply when you use CleanerHub’s website, mobile application, or cleaning-service request tools.

1. Service requests

Submitting a request does not create a confirmed appointment. A booking is confirmed only after CleanerHub accepts the requested date, time, scope, and price.

2. Accurate information

You agree to provide complete and accurate contact, location, property, vehicle, access, and service information. Additional work or conditions not disclosed in advance may change pricing or availability.

3. Access and safety

You are responsible for providing safe, lawful access to the service location and identifying hazards, delicate items, pets, restricted areas, or special product requirements before service begins.

4. Pricing and payment

Pricing is communicated before confirmation or as otherwise agreed. Added services or changes to the requested scope may require an updated quote. Any payment terms shown during booking or provided in writing become part of the confirmed service.

5. Changes and cancellations

Please contact CleanerHub as soon as possible to change or cancel a confirmed appointment. Applicable cancellation or rescheduling charges, if any, will be disclosed with your booking terms.

6. Website and app use

You may use CleanerHub’s website and app only for lawful personal or business purposes. You may not interfere with the service, attempt unauthorized access, submit fraudulent requests, or misuse CleanerHub content or branding.

7. Service results and concerns

Cleaning outcomes depend on surface condition, materials, stains, damage, access, and the selected service. If you have a concern, contact CleanerHub promptly so the team can review it.

8. Privacy

Use of CleanerHub services is also subject to the Privacy Policy, which explains how information is collected and used.

9. Changes to these terms

CleanerHub may update these terms when its services or legal requirements change. The effective date above identifies the latest version.

10. Contact

Questions about these terms may be submitted through the CleanerHub Support page.